Frequently Asked Questions
Do Comfortel supply the public?
Comfortel is a trade only supplier and we only sell and make pricing available to the hairdressing and beauty industry. If you would like to purchase online from us you will need to be a part of the beauty or hairdressing industry.
How do I register for an online account?
Please fill out an online registration form and we will contact you and let you know the status of your application. Once you have been approved you will receive your login details and will be able to place online orders.
How can I place an order with Comfortel?
There are several ways to place an order with us.
Online: Click here to fill out an application to be approved to shop in our online store.
In person: We have showrooms in most major cities in Australia and in New Zealand. Click here for a list of our showrooms.
By phone: You may also place an order via phone. Please contact your local Comfortel Showroom.
What type of payment methods do you accept?
We accept Visa, MasterCard and EFT
If I order today, when can I expect the goods to be shipped?
For all in stock items you can expect next day shipment.
Where do you ship to?
We ship Australia wide.
Do you ship to NZ?
We cannot accept online orders from New Zealand. We have a dedicated showroom based in Auckland, please contact them on +64 21 720755 to place your order over the phone or visit the Auckland showroom in person.
How much are shipping costs?
Minimum shipping charge is $16.50. Due to the nature of furniture being bulky, shipping costs are calculated according to size and will be shown at checkout.
Please note that the shipping companies we work with deliver to ground floor only. If your business is not ground floor please contact one of our offices so we can discuss alternative arrangements.
What if the goods arrive damaged?
Some products, especially mirrors and ceramic basins are fragile. It is the customer’s responsibility to advise Comfortel if any products are damaged on delivery. Any claims for damage to fragile items must be made within 6 hours of the time of delivery.
Can I cancel my order?
We pride ourselves in picking and shipping your order fast. Therefore any cancellations must be made immediately as once the goods have been shipped shipping charges will apply for the delivery and return of the goods. There is also a 20% percent restocking fee for any orders that are cancelled after shipment.
How do I know you received my online order?
You will receive an email confirmation from us to the email address you specified as soon as your order is received, and another confirmation when your order is shipped.
In the unlikely event that we are unable to fulfil your order, we will notify you within 48 hours to arrange an agreeable alternative item, or a full refund. If you don't receive your confirmation, please Contact Us.
Do you provide installation instructions?
The majority of our items come with installation instructions. Please check the Downloads tab of a particular product to see if instructions are available online. If not, please contact your local Comfortel Showroom.
What if there are missing parts?
It is extremely rare that this will happen as we have a strict procedure for picking and packaging, so until you complete the assembly, don’t throw away any packaging; sometimes small parts are hidden in the carton. In case you have anything missing, please contact your local Comfortel Showroom.
How do you handle returns?
There is a 20% restocking fee for change of mind returns. Freight is charged in addition. Goods may only be returned in original packaging.
Can I see any of your items in person?
Yes. You are welcome to visit any of our showrooms around Australia & New Zealand located in Melbourne, Sydney, Brisbane, Adelaide, Perth and Auckland. Click here to find your local Comfortel Showroom.